Summary

Storm Ideas are a specialist digital agency working on a daily basis with large, globally recognised clients in the US TV industry. We are looking for an enthusiastic and dedicated in-house IT Support Engineer to take overall responsibility for the company’s IT systems via day-to-day support, ongoing improvements and implementation of IT strategy.

Overview

Founded in 2008, Storm Ideas are an Edinburgh-based team that deliver pioneering digital solutions for some incredible clients all over the world, particularly in the US TV industry. You’ll be working in a fast paced, exciting and fun environment in the recently refurbished Sugar Bond House in Bonnington.

Responsibilities

As the company’s sole dedicated IT support engineer, you will be responsible for:

  • Taking ownership of the performance of the company’s IT, reporting directly to the Technical Director
  • Supporting 30+ staff by responding to and resolving day-to-day hardware and software issues
  • Implementing one-off IT projects commissioned by the Technical Director
  • New PC and hardware setup and configuration
  • Executing and improving user administration processes
  • Administering Azure AD, Azure, Office 365 and other cloud services
  • Scheduling and performing upgrades to both hardware and software
  • Preventing or detecting and removing viral malware
  • Monitoring and maintenance of backups, replication and network infrastructure
  • Procuring hardware and software as per the needs of the company and staff
  • Maintaining the asset registry

Qualifications

The ideal candidate will possess:

  • A 2:1 Bachelor’s Degree or higher in an IT-related discipline
  • Minimum 1 year’s IT support work experience, but would consider a trainee with solid technical knowledge
  • Passion for IT as a career with a thirst to grow and develop your knowledge
  • Methodical troubleshooting skills and initiative
  • High levels of accuracy and attention to detail
  • Ability to prioritise workload and complete tasks to deadlines
  • Awareness of the latest IT security standards
  • Self-motivation, pro-activity and ease with working unsupervised on your own
  • Excellent written and verbal communication skills
  • An approachable nature to colleagues

The ideal candidate would also have experience working with the following:

  • PCs, Laptops and Windows OS
  • Printer administration
  • iOS and Android phones
  • Networks
  • Cloud services, including Azure and Office 365

It doesn't matter if you are a seasoned veteran or just starting your career – if you have the skills and the enthusiasm for developing them further, then we want you to apply.

Employment Type

Permanent. Full-Time or Part-Time. Potential for remote working with set hours in the office each week.

Compensation

Salary

£20-26k per annum.

As well as a competitive starting salary, Storm Ideas also offer a range of awesome benefits:

Immediate Benefits

  • 33 days’ holiday (inc. 8 bank holidays)
  • High-end, fast computer with 2 large monitors
  • A standing desk (if you're up for it)
  • Your own choice of headphones, keyboard, mouse and gel rests
  • Company days out at least 2 times a year
  • Paid training on the job

After 3 Months

  • £600 budget every two years to choose your own mobile phone
  • Mobile phone monthly contract paid for
  • Enrolment in workplace pension scheme with matched employer contributions
  • £100 towards glasses with Black & Lizars

After 1 Year

  • Annual salary increase at a minimum in line with Average Weekly Earnings growth whenever Storm Ideas is in profit
  • Performance Related Pay Scheme giving an annual bonus of up to 100% of monthly salary whenever Storm Ideas is in profit
  • Access to the Cycle to Work scheme

Contact

To apply for this position, please send your CV to careers@stormideas.com.