🇬🇧 Up to £24k per annum salary on a full time, permanent employment contract
🌎 Edinburgh office or fully remote working from anywhere in the UK!
🏖️ 33 Days Paid Leave and Benefits
💻 Working with the latest hardware, tech stack and tools
Working in a dual capacity across Content Moderation and Customer Care, covering all the below responsibilities
Reviewing fan activity on official US TV network social accounts, including Facebook, Instagram, Twitter, TikTok and more
Recommending any actions needed on user’s comments and messages, in accordance with our client’s moderation guidelines
Fully immersing yourself in all aspects of each TV show, e.g. show announcements, social accounts, fan culture
Analysing fan sentiment for client reports
Moderating fan-written movie reviews on a high-traffic app
Responding to queries and providing technical support to users of both a high-traffic app and a subscription-based service in a timely manner
Monitoring and replying to app store reviews for high-traffic apps
Reviewing entries to various sweepstake competitions
Appropriately communicating any issues or queries with the client social media strategy
High level of attention to detail
Experience using various social media platforms
Excellent understanding of grammar, punctuation and written English in general
Resilience when faced with negativity online
Experience with content management systems
Strong work-ethic and self-motivation
Ability to work well within a team and balance a shared task load
A friendly and enthusiastic demeanour
A love of TV shows
Cutting-Edge Tools & Tech
Work with the latest hardware and software—Windows or Mac—so you're always set up to succeed.
Ideas Welcome, Always
We don’t just say we’re open to ideas—we act on them. Your insights can shape how we work across the company.
Fast, Agile, Adaptive
We move like a start-up but with the backing of a larger team. Quick decisions and a responsive culture are the norm.
Incredible Team, Global Reach
Join an international crew of 175+ passionate, talented people. We hire for skill, drive, and authenticity—just be yourself.
Remote-First & Flexible
Fully remote within the UK. We are looking for people who can work 1pm – 9:30pm GMT, Wednesday – Sunday.
First, you will receive questions to self-record a video response.
We will then invite you to an interview (60 minutes via MS Teams). During the meeting, Bekah, our Senior Moderation Strategy Manager, and Alyssa, our Junior Moderation Strategy Manager, will get to know you and try to understand if you’d be a good fit for the role, and at the same time answer all your questions.
And that’s it!
Not sure if you tick every box? Apply anyway—we care more about your potential and mindset than a perfect match.