Creative Operations Specialist
💸 Up to 34k USD per year full time, contractor contract
🌎 Fully remote working from anywhere in Mexico!
✨ Working with globally recognisable brands in US Entertainment
💻 Working with the latest hardware, tech stack and tools
🏋️♀️ Access to benefits (country dependent 🌎)
Founded in 2008, we are an international team that works with incredible and globally-recognized clients all over the world, particularly in the US TV industry.
Whether it’s developing our own products, producing engaging social content en-masse, or designing and delivering services to help our clients work more efficiently, our work is varied, exciting, and at the very forefront of the latest technology and trends.
Currently, we are a growing team of 175+ people, but still looking for new colleagues who make an impact and believe in the same ideas and values as we do.
If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility, and innovation sounds exciting to you, then read on!
As a Creative Operations Specialist, you will play a crucial role in providing comprehensive support to media teams utilizing Storm’s process design services. You will be part of the team managing and maintaining the client systems but also offer technical assistance, troubleshoot issues, and ensure the smooth experience of users. Your critical eye and attention to detail will also spot opportunities for development and enhancement of workflows and systems.
This position requires a combination of creative thinking, stellar communication skills, and technical acumen. If you are passionate about streamlining operations, improving people's lives at work, and driving innovation in a fast-paced digital environment, this role is perfect for you.
What can you expect?
Act as the primary point of contact for client teams, addressing their queries and concerns with workflow and systems.
Provide technical support via various channels (e.g., email, chat, video conferencing) to troubleshoot and resolve system-related issues.
Plan, document, and deliver resources and training to users on how to navigate and leverage Storm’s services and custom-built systems effectively.
Opportunities to design workflow and process for name-brand clients
Collaborate with cross-functional teams to develop and implement system enhancements, such as automation, integrations, and workflow optimizations.
Populating tools with client data, checking consistency, and solving for any discrepancies
Research new media and content tools to stay on the cutting edge of workflow solutions
A keen understanding of the value of good workflow and process, including user-friendly documentation
Strong adaptability/technical aptitude for software and systems
Ability to understand complex problems and solutions involving both people and tools
Excellent communication skills in writing and presenting, building interpersonal relationships with clients
Proven experience in providing frontline support or technical assistance, preferably within a media marketing or digital advertising environment
Solid understanding of marketing processes, campaign execution, and media planning
Experience with project management software, particularly Airtable, Smartsheet, or Jira
Proactive mindset around planning and preparation
Ability to work independently as well as part of a team
Critical and abstract thinking skills
Unparalleled attention to detail
What’s nice to have:
Any level of familiarity with programming languages, particularly JavaScript or HTML
Familiarity with automation tools and integrations, particularly within Airtable
Modern Tech Stack
We use the latest tools, hardware and methodologies across our teams. We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.
Agility & Openness for Ideas
We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here!
Operating with the agility of a high growth start-up, alongside the support you can expect from a larger organisation means we encourage quick decision making and a responsive, adaptive culture.
Outstanding People
We believe that great teams are built by a mixture of personality and skills, we’re an international team with more than 175 people onboard and we’re looking for people with a passion for what they do - just be yourself!
Flexibility
Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.
Up to 34,000 USD per year (or local currency equivalent) full-time contractor contract, depending on experience and skills.
Full time contractor contract - fully remote working from anywhere in Mexico!
Firstly - a meeting with Katrina, our Head of Creative Operations. During the meeting, Katrina gets to know you a bit better and tries to understand if you’d be a good fit for the role, and at the same time answers all your questions.
Secondly – if your interview goes well, you will be sent a follow-up exercise (for which you will be compensated) that aims to test your problem solving and communication skills.
And that’s it!